Privacy Policy

This Privacy Policy describes how CoreGlow LLC (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from coreglowstudios.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions (if applicable).
• Booking information such as the classes you schedule or memberships you purchase.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Mindbody, Shopify, or similar platforms.
• Payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payments.
• Third-party advertising and analytics providers, who help us understand user interaction and improve our Services.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services, including to:

• Process your payments.
• Fulfill your bookings and orders.
• Send notifications related to your account, purchases, or other transactions.
• Enable you to book classes and manage your membership.
• Arrange for services and facilitate any returns or exchanges.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as:

• Sending marketing, advertising, and promotional communications by email or text.
• Showing advertisements for our products or services.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.

Communicating with You

We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use, please refer to your browser settings or our Cookie Policy (if applicable). You can control or disable Cookies in your browser, but doing so may impact your experience on our Site.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, booking services, data analytics, customer support, cloud storage).
• With business and marketing partners, such as Mindbody or similar platforms, to provide services and advertise to you.
• When you direct or consent to our disclosure of certain information.
• With our affiliates or otherwise within our corporate group to run our business effectively.
• In connection with a business transaction, legal obligations, or to protect our rights and users.

User-Generated Content

The Services may enable you to post reviews or other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be accessible by anyone.

Security and Retention of Your Information

We implement measures designed to protect your personal information. However, no security measures are perfect, and we cannot guarantee "perfect security." We recommend not using unsecure channels to send sensitive information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or enforce applicable policies.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access or know the personal information we hold about you.
• Delete personal information we maintain about you.
• Correct inaccurate personal information.
• Port personal information to another entity, where applicable.

To exercise these rights, contact us at info@coreglowstudios.com.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. By using the Services, you consent to this transfer.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

CoreGlow LLC
4003 W Burbank Blvd, Burbank, CA 91505
Email: info@coreglowstudios.com